Customer Service Agent - Italian, French & English
- Plaine Wilhems
- Negotiable
- Permanent
- Added 31/03/2025
- Closing 30/04/2025
- HR - Movate
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The Customer Service Agent will be responsible for providing technical support, troubleshooting issues, creating of tickets, and delivering excellent customer service in Italian Language as main and with fluency in both English and French.
Job Title | Technical Support Engineer |
Team | Hitachi Project |
Language | - Strong fluency in English, French, and Italian (both written and spoken)
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Technical Skills | Required Skills: - Knowledge on storage
- Troubleshooting experiences and related 3rd party software and hardware
- Basic networking concepts
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Soft Skills | Required Skills: - Excellent verbal and written communication skills
- Good listening skills
- Problem analysis and Problem solving
- Customer service orientation
- Quick learner
- Flexibility to work 24/7
- Stability
- Experience in handling calls
- Good team player
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Prior Experience | |
Customer Skills | - Rapport building skills
- Friendly and understanding
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Roles & Responsibilities | - Provide support through Voice, Chat, Email & remote assistance (universal agent)
- Provide WOW customer experience
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Ability to follow processes, meet and exceed KPIs
- Identify and escalate priority issues
- Case/Ticket documentation
- Adhering to standard operating procedures required by the process and organization
- Awareness of relevant service levels
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