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Customer Service Agent - Italian

  • Plaine Wilhems
  • 21,000 - 30,000
  • Permanent
  • Added 16/01/2025 
  • Closing 15/02/2025
  • MOVATE Recruitment Team
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The Customer Service Agent will be responsible for providing technical support, troubleshooting issues, creating of tickets, and delivering excellent customer service in Italian Language as main and with fluency in both English and French.

 

Job Title

Technical Support Engineer

Team

Hitachi Project

Language

  • Native or near native speakers of Italian Language.
  • Fluent in speaking and writting and Understanding of French and English Language.

Technical Skills

Required Skills:

  • Knowledge on storage
  • Troubleshooting experiences and related 3rd party software and hardware
  • Basic networking concepts

Soft Skills

Required Skills:

  • Excellent verbal and written communication skills
  • Good listening skills
  • Problem analysis and Problem solving
  • Customer service orientation
  • Quick learner

Prior Experience

  • 6 months – 1 year

Customer Skills

  • Rapport building skills
  • Friendly and understanding

Roles & Responsibilities

  • Provide support through Voice, Chat, Email & remote assistance (universal agent)
  • Provide WOW customer experience
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Ability to follow processes, meet and exceed KPIs
  • Identify and escalate priority issues
  • Case/Ticket documentation
  • Adhering to standard operating procedures required by the process and organization
  • Awareness of relevant service levels

Movate (Mauritius) Ltd

 

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