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Customer Service Advisor

Atalian Interactive Ltd is currently looking for highly capable individuals, with a can-do attitude to join our team.

Duties:

Acting as a first point of contact, taking inbound calls from our customers, logging customer related issues and seeking to bring a resolution.
Liaise with our operations team to coordinate prompt and effective resolution of operational issues.
Updating trackers and reporting on job status and progress.
Contacting our customers and the operations team for follow ups of work.
Dealing with complaints while managing client’s expectation and escalating to the appropriate point of contact.
Supporting our internal team with queries relating to booking and managing travel arrangements
Processing transactional purchasing requests which may include ordering equipment, raising POs etc
Ability to follow a process.

Profile:

Excellent communication in English, written and spoken.
Provide outstanding customer service.
An empathetic and understanding approach, with an ability to influence, instil confidence and where necessary de-escalate complaints.
An inquisitive, creative and problem-solving ability.
Flexible and adaptable, ever ready to react and respond in an effort to improve the services you are offering.
The ability to multi task, organise and prioritise your work load effectively to meet the business and customers’ requirements.
Ability to work odd hours and on shift basis
The candidate should be available to work during week-ends, both Saturdays and Sundays depending of the shift system.
Working hours : 10:30 to 19:30 and 12:00 to 21:00

Atalian Interactive Ltd