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Customer Service/Administrative Officer

To provide administrative support to operations and attend customer complaints/queries.

Reporting to the Manager of MS Home Solutions and based at our new showroom, the job incumbent will be mainly required to:

Key Responsibilities:

Welcome visitors at the reception and manage incoming phone calls
Handle customer queries across multiple channels (phone, email, in-person)
Generate and track quotations and prepare invoices on ERP
Handle accounts receivable and payment of suppliers
Proactively communicate with clients regarding scheduled services and interventions
Maintain customer service reports and feedback tracking systems
Assist in labour resource planning and materials procurement when required
Manage daily attendance and leave application of work teams
Perform admin duties such as job creation, filing, and email correspondence

Qualifications & Experience:

Minimum HSC with the relevant qualification in Secretarial Studies from a recognized institution
At least 3 years of proven experience in a similar position preferably acquired in a contracting environment
Computer literate and fully conversant with MS Office

Other Requisites:

MANSER SAXON CONTRACTING LTD