Customer Portfolio Officer

We are looking for reliable Customer Portfolio Officers to contact debtors and claim outstanding debts, by following to our established recovery process and “Le Guide de l’agent de recouvrement”. You will be responsible for recovering the money owed in as little time as possible.

Job brief

We are looking for reliable Customer Portfolio Officers to contact debtors and claim outstanding debts, by following to our established recovery process and “Le Guide de l’agent de recouvrement”. You will be responsible for recovering the money owed in as little time as possible.
This position can be stressful and difficult. A Customer Portfolio officer will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Responsibilities

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable
• Achieve monthly collection target
• Meet daily number of calls target

Your profile

• Proven experience as debt collector or dealing with difficult customers
• Experience in working with targets and tight deadlines
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Apt in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence
• Excellent performance record and adheres to Rogers Capital values