Customer Experience Trainee CDD 10 months

As a Customer Experience Trainee, you will report to the ‘Customer Experience Executive’ and will be assisting on daily operational activities, task follow-up and report preparation

RESPONSIBILITIES

• Prepare daily and monthly reporting for specifics activities
• Monitor activities and alert on reporting lines on any gaps
• Assist in daily operations tasks
• Send SMS as per established process 
• Monitor of Social Media activities and alert Call Centre when SLA are not met.
• Ensure that claims related to Call Centre are handled in a timely manner
• Follow up of Encashment activities and ensure that  reconciliation for encashment are accurate
• Compile and communicate tele-calling file as per process and SLA to Call Centre to perform outgoing calls.
• Compile and monitor call qualification rate on CRM 
• Assist in performing call calibrations.
• Prepare specifications for process digitalisation.
• Participate in documentation of processes and work instructions
• Assist in any administrative work in relation to current position.

CANDIDATE PROFILE

• Holder of Hogher Schol Certificate
• Proficient in MS Office products, especially Excel
• Ability to work independently
• Sense of analysis, synthesis and timeliness
• Quality oriented with a strong bias for continuous improvement

Management reserves the right not to proceed with recruitment following this announcement. Only selected candidates will be contacted.