Customer Experience Officer

Rogers Capital is looking for dedicated and customer-focused individuals to join its Customer Experience team.

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment? If you want to play a pivotal role in ensuring our clients have a seamless and delightful experience with our products and services, we would love to hear from you! Join us in delivering top-notch customer experiences. 

Your role:

• Answer to customer' s queries through incoming calls and mail
• On boarding of application on available platform.
• Manage all incoming calls efficiently
• Resolve product or service problems by clarifying the customer's complaint and explain the best solution to solve the problem, follow up until resolution
• Provide accurate, valid and complete information by using the right method/tools provided by the company
• Build sustainable relationship of trust through open and interactive communication with customers and peers
• Act as the company's first point of contact
• Make recommendations to management to improve customer experience
• Create and maintain reports about customer interactions

Your profile:

• HSC Level or equivalent
• Customer-oriented and professional attitude
• 3 years’ work experience in a client facing environment is mandatory
• Can communicate easily (Verbal & Written) in French and English
• Computer literate (well versed with Microsoft Tools)
• Highly motivated and enthusiastic
• Ability to multitask and be flexible