Customer Experience Associate

We are currently looking for potential candidates who have a can do attitude, willing to contribute and grow with the company. The Customer Experience Associate will play a crucial role in ensuring customer satisfaction and loyalty by providing excellent post-sales support.

Customer Experience Associate

Join Our Growing Team!
Are you passionate about customer service and eager to grow within a dynamic global company? 

We are on the lookout for a proactive and detail-oriented Customer Experience Associate to join our team. 

If you have a "can-do" attitude and are committed to delivering outstanding customer support, we want to hear from you!

Why Join Us?
As a Customer Experience Associate, you will play a vital role in enhancing customer satisfaction by providing first-class post-sales support. This role involves handling customer inquiries, resolving concerns efficiently, and ensuring a seamless customer journey. You will also collaborate with internal teams to drive improvements and elevate the overall customer experience.

Your Key Responsibilities:
1. Customer Support
Engage with customers through phone, email, and chat, delivering prompt and professional assistance.
Provide accurate information regarding aftersales care (training will be provided).
Maintain a courteous, problem-solving approach while managing customer cases efficiently from start to finish.

2. Issue Resolution
Identify and resolve customer concerns swiftly, ensuring a seamless resolution process.
Work closely with internal departments to address service-related challenges.
Maintain accurate records of customer interactions while adhering to data protection policies.

3. Customer Satisfaction
Monitor and assess customer satisfaction, implementing proactive measures to enhance the experience.
Suggest and contribute to process improvements that streamline operations and improve service quality.

What We’re Looking For:

• Fluency in English (both written and spoken)
• Strong formal email writing skills (Zendesk experience is a plus)
• Excellent attention to detail
• Energetic, proactive, and customer-focused mindset
• Active listening and strong communication skills
• Well-organised, reliable, and professional with great work ethics
• Customer-centric and results-driven approach

Preferred Qualifications & Skills:

• Minimum: HSC or equivalent experience
• Strong typing and communication skills
• Experience in customer service or call center operations is an advantage
• Additional marketing and administrative skills are a plus
• Familiarity with CRM systems is beneficial

Perks & Benefits:

• Competitive Salary + Transport Allowance + Performance Bonuses
• Comprehensive On-the-Job Training
• Hybrid Work Model (Office + Remote Work Possibilities after probation period)

Working Hours:

• Monday to Friday: 11:15 AM – 8:00 PM
• Saturday: Half-day (on rotation, once every 4 weeks)

If you're ready to be part of a team that values customer satisfaction and professional growth, apply today! 

How to Apply:
Send your CV and a brief cover letter with the subject "Application – Customer Experience Associate."

We look forward to welcoming a motivated individual dedicated to delivering exceptional customer support!