Customer Care and Spa Supervisor

💼 Job Opportunity: Customer Care & Spa Supervisor

🌟 Job Brief

We’re looking for a passionate, detail-oriented, and experienced Customer Care & Spa Supervisor to lead our team of spa professionals and deliver top-tier customer service. If you thrive in a fast-paced, beauty-focused environment and love keeping things organized while supporting both clients and team members — this role is for you!

🎯 Main Responsibilities

As a Customer Care & Spa Supervisor, you will:

🗓️ Oversee monthly beautician schedules
💇 Lead by example — be the spa's role model for excellence in service and treatments
💬 Be the link between clients, the office, and sales teams for all queries, complaints, and feedback
📞 Respond to clients via phone, email, social media & in-person
📅 Manage client appointments, adjust bookings, process orders & claims
🌐 Ensure all online platforms are updated with accurate information
👩‍⚕️ Ensure team complies with health & safety standards
🧾 Support HR and Sales in recruitment, training & payroll
💪 Motivate and guide beauticians to confidently sell spa services and products
🧼 Keep treatment rooms clean, stocked & ready
📦 Manage stock levels and weekly supply orders
💰 Assist with spa product selection, logistics, and finance
🔄 Carry out any other duties requested by management

🎓 Qualifications & Requirements

✅ Degree (Bachelor’s or Associate level)
✅ Minimum 10 years experience in customer care & spa services
✅ Strong knowledge of spa treatments, therapies & products
✅ Bilingual in French & English (written & spoken)
✅ Able to communicate during business hours
✅ Leadership & problem-solving mindset
✅ Professional appearance & personal hygiene standards
✅ Organized, punctual, and client-focused

🧠 Key Skills & Competencies

🔹 Dependability – You’re always there when needed
🔹 Attention to Detail – You never miss a beat
🔹 Leadership – Confidently lead & inspire your team
🔹 Initiative – You take charge and make things happen
🔹 IT Proficiency – Microsoft Office, Google apps & admin tools
🔹 Solution-Oriented – You see opportunities where others see problems
🔹 Customer-Centric – Clients always come first
🔹 Organized & Precise – You keep things running like clockwork

🕒 Working Conditions

📍 Work 45 hours/week
📞 Be available after hours & weekends (especially during peak periods)
🏢 Split between corporate office & regular spa site visits

Ready to lead, inspire, and make every client feel like royalty? 👑
Apply now and become the heartbeat of our spa & customer service experience! ✨