Customer Care Representative

The Customer Care Representative at a travel agency will assist clients with bookings, inquiries, and ensures excellent customer service.

Responsibilities:

• Warmly welcome arriving guests at the airport and provide essential information about their stay and destination.
• Assist guests with transportation arrangements to their accommodations.
• Address guest inquiries and concerns promptly and professionally, maintaining a friendly and approachable demeanor.
• Meet guests at their hotel to ensure their stay is going smoothly and to create a positive first impression.
• Promote and sell activities, tours, and experiences available in the destination to arriving guests.
• Provide detailed information about local attractions, events, and activities, assisting guests in planning and booking their leisure time.
• Ensure guests have all necessary information to make informed decisions about their activities.
• Act as a liaison between guests and our planning team to facilitate bookings and resolve any issues that arise.
• Maintain up-to-date knowledge of available activities, promotions, and special events.
• Assist with educational tours (EDUC tours) and groups, ensuring their needs are met with exceptional service.
• Meet sales targets and goals set by Silver Wings to drive revenue and guest satisfaction.

Requirements:

• HSC holder
• Previous experience in Travel industry or customer service.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Adaptability to meet changing customer demands and operational needs.
• Knowledge of the travel industry and booking systems is an advantage.
• Customer-focused with a passion for exceeding expectations.
• Empathetic and respectful in all interactions.
• Team player with a collaborative mindset.

If you feel you have the right profile for the job, please submit your application by quoting CCR/SWT/2024. The deadline for submission of all applications is 25^th January 2025.

Management reserves the right not to proceed with the recruitment of the position of Customer Care Representative following this advert.