Courier (Driver) - Rennel Ltd

-Be the Company's first point of contact with the public and to act in a professional and friendly manner at all times.

Duties & Responsibilities :

- Pick up parcels as per pick up request within cut off time & Delivery parcels as per Supervisor’s instructions.

-  Collect Airway bill (AWB), documentation including textile, sample, invoices amongst others 

-  Ensure good driving techniques and good running conditions of the Company courier vehicle.

-  Carry out personal and extensive search for consignee’s location in case of incomplete address.

-  Help Customers prepare and complete forms and documentations with regards to courier service

-  Maintain and keep up-to-date database of intervention and courier listings on a daily basis.

-  Liaise regularly with Supervisor and keep latter informed of progress of any daily operations.

-  Provide excellent service consistent with the Company’s core service standards; ensure that the level of service provided is at the highest level at all times.

-  Handle all requests, claims and complaints in a quick and efficient manner and route queries to concerned department and follow up to ensure the customers’ satisfaction.

Qualifications & Experience :

-  School certificate.

-  Mandatory - Valid Driving License for motorcycle and private car.

-  A ‘certificat de moralite’ is mandatory in the recruitment exercise.

-  Enthusiastic, dynamic, energetic and customer service Oriented.

-  Pleasant and extrovert personality; Motivated and Focused.

-  IT Literate and conversant in spoken English and French.

-  Able to work independently and in team.

-  Any equivalent combination of education and experience.