Coordinator - Credit Services Unit

We are seeking a highly motivated and organized individual to join our team as Coordinator in Credit Service Unit.

 We are seeking a highly motivated and organized individual to join our team as Coordinator in Credit Service Unit.

This opportunity is a key role in our organisation and comprise of the following attributes and competencies:

• The running of the day to day operations, performing accurately and efficiently.
• Be a leader and provide support and guidance to the team for the achievement of the department.
• Ensure adherence to established guidelines and procedures of the bank.
• Deliver exceptional level of client satisfaction to both internal and external customers.

KEY RESPONSIBILITIES:

• Review and tally Letters of Offer/Sanction letters with approval paper, ensuring that all conditions are met prior/post disbursement of facilities granted to customers of the different segments of the bank, namely:
  • Retail Banking
  • SME Banking
  • Business Banking
  • Corporate Banking
  • International Banking
• Communicate effectively with stakeholders (internal and external) both verbally and in writing to resolve issues.
• Participate in continuous improvement initiatives to enhance processes, procedures and performance.
• Plan daily work, ensuring smooth running of the department .
• Effect daily reporting on processing and escalate issues to Senior Manager.
• Proactively manage operational risk and issues and address them in a timely manner.
• Ensure accuracy and timeliness in the completion of all files processing.
• Coach and motivate team members to ensure Employee Engagement Level.
• Prepare and develop work strategies, goals and KPI’s to measure the progress of the department.
• Independently prioritizes workflow and works with the team to ensure requests are addressed in a timely manner.
• Standardize procedures to improve efficiency.
• Interact with the different departments, including sales staff and management.

PREREQUISITES:

• Academic requirements and professional experience.
• Bachelor degree in banking/business administration or related filed that may be acceptable to the bank.
• Minimum 5 years working experience in the specific field/similar position.

SKILLS:

• Proven experience in documentation and pre-compliance for Retail/Business banking / Corporate/SME/International Banking/Leasing.
• Proficiency in Microsoft Office especially EXCEL, Powerpoint among others.
• Problem solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills.
• Team player with proven ability to manage multiple responsibilities and demonstrate strong judgement.
• Strong strategic vision, coupled with leadership skills.
• Strong reporting skills and proficient in data analysis.
• Strong analytical abilities and time management skills.