Cluster Leader - Manned Security Services

The Cluster Leader leads a team of security personnel to ensure the protection of the client and its premises within a designated cluster/region. This role is the designated contact person for day-to-day operations for both the client, the employees and Brink’s Management.

Main duties:

• Ensure compliance with governance rules such as SOX, SOP, Health & Safety and Brinks policies
• Be the first contact person of the client for daily security operations and follow-up on all customer requests.
• Provide guidance to the client in matters relating to security operations
• Conduct regular risk assessment as per the established procedure and advise the client for implementation of recommendations in view of mitigating risks
• Ensure the Standard Operating Procedures (SOP) is up to date and known by all the parties concerned, including the security team.
• Coordinate and monitor for efficiency, safety and security related programs for overall premises
• Manage efficiently the teams : planning, attendance management, discipline, daily briefing, training, coaching, mentoring, compliant management, disciplinary management, uniform request/renewals, etc.  
• Conduct onboarding of new recruits and ensure a successful induction
• Ensure the good keeping of site equipment and inventory and that the personnel is training in the proper use of those equipment.
• Conduct regular night checks to ensure that the service quality is up to the standard of Brink’s on all shifts.
• Manage any incident which may occur on site effectively in accordance to the procedures and the legislation.
• Prepare the KPIs and reports as required: Major occurrences, DSR, Shortage sheet, Weekly Report, Customer feedback, Employee grievances, Employee Attendance, Uniform Management, Disciplinary matters, Transport Management, Risk Assessment, etc.    
• Participate to the implementation of department strategy

Requirements:

• Minimum HSC or SC with relevant experiences
• 3 years experience in team management
• Experience in the security industry or security role is preferred
• Driving Licence and own car is required
• Proficient with Microsoft Office tools
• High sense of ethics and integrity
• Knowledge or experience in LEAN Management
• High attention to details
• Collaborative Work Style
• Leadership Skills
• Good communication (both oral and written in English and French) and customer oriented