Clinical Assistant

The purpose of this role is to ensures that patients have a clear understanding of their treatment protocols and assists in the meticulous follow-up of their treatment plans.

Clinical Support:

• Assist the main doctors during procedures such as embryo replacement, frozen embryo replacement, and Intrauterine Insemination (IUI).
• Perform venipuncture and collect other laboratory specimens adhering to proper techniques and Universal Precautions.
• Follow up on lab results, report critical findings to the Medical Director promptly, and provide feedback to patients.

Administrative Duties:

• Manage the ordering, inventory, and dispensing of medications and clinical consumables.
• Ensure weekly checks on medication stocks.
• Organize pre-treatment appointments, prepare instructions for patients, and coordinate programming/batching of patients for IVF, FER, IUI, and surgeries.
• Handle all patient queries via email and phone, ensuring high standards of patient service and satisfaction.
• Keep patient files in order.

Communication and Coordination:

• Liaise with the laboratory to book embryo replacements and update patients about the progression of embryos after ovum pickup.
• Complete Evaluation cycles in the Patient Management System (PMS).

Patient Relations:

• Coordinate treatments involving egg/sperm donation in India, ensuring smooth logistical and medical arrangements.
• Participate in a rota to manage the HSFC mobile phone, ensuring continuous patient support.

Other Responsibilities:

• Perform any other cognate duties as directed by the Medical Director.