Change & Project Manager- IT

The incumbent will be responsible for managing all IT changes and project management processes. The role scopes to manage organization’s IT-related projects (all phases of project life cycle including contracts, budget, invoices etc) and IT change management processes.

Responsibilities and Duties:

Project management

• Lead the planning and implementation of projects from initiation to closure.
• Develop full-scale project plans and associated communication documents.
• Effectively communicate project expectations to team members and stakeholders.
• Define project scope, goals, and deliverables that support business objectives.
• Estimate the resources and participants needed to achieve project goals.
• Ensure project deliverables meet quality standards and business requirements.
• Draft and submit budget proposals and recommend subsequent budget changes.
• Plan, schedule, and track project timelines and milestones using appropriate tools like Asana, Microsoft Project, JIRA etc

Change management delivery

• Implement and manage IT change management strategies to minimize risk and ensure seamless transitions during IT infrastructure and system updates.
• Collaborate with cross-functional teams to align IT services with business needs and objectives.
• Coordinate with various teams to facilitate the successful implementation of IT changes.
• Evaluate and manage risks associated with IT changes.
• Develop and implement strategies for continuous improvement in change management processes.
• Collaborate with business units to understand their needs and ensure IT changes align with business objectives.
• Provide leadership and guidance to the IT change management team.
• Prepare and present reports on the status of IT changes to senior management.

Processes and policies:

• Responsible for defining/revising change management and project management framework and implementing respective governance metrics, review of compliance of framework as per defined frequency.
• Manage and oversee all IT change management & project management processes, ensuring compliance with company policies and procedures.
• Participate in audit reviews and ensure timely closure of the observations.

Business management:

• Develop & manage RFPs and lead the pursuit, vendor selection, on-boarding of selected vendors.
• Manage project budgets
• Maintaining project contracts for the organization, ensure timely renewals
• Maintain accurate and up-to-date records of all projects related invoices and transactions.
• Coordinate with procurement and IT departments to resolve any discrepancies in invoices.
• Liaise with project vendors regarding invoicing issues, payment schedules, and queries.