Cards Operations Assistant

The Cards Operations Assistant will ensure that all Cards operational & system related tasks are completed. He/she needs to deliver excellent customer service to both internal & external stakeholders.

Responsibility

• Understand and follow Cards Operation’s policies and procedures in place  
• Resolve customer issues while ensuring customer satisfaction
• Identify, and provide feedback and reports for customer’s issues & complaints
• Have a sound knowledge of Cim Finance’s Cards & Payments products and keep oneself up to date with industry trends
  
• Able to master the different Cards and non-cards related system/software/ scripts and tools in place, such as the Card Management System, etc.
• Give precise information to clients and able to explain logic behind actions taken such as interest calculations, etc.
• Provide Operational Support to customers
• Attend incoming and perform outbound calls when required.

• HSC
• At least 1-2  years of working experience preferably in a Card Operations/ processing  environment.
• Previous experience in the financial or banking sector would be an advantage
• Microsoft Office.
• Good Communication skills.
• Good Email writing skills
• Multitasking
• Good time management skills
• Good problem-solving skills