Brand Ambassador – Digital Channel

As a Brand Ambassador – Digital Channel, you will play a pivotal role in promoting our Digital channels, financial products and driving customer growth.

Key Responsibilities:

• Actively participate in road shows, promotion campaigns, and other activities to raise awareness and generate interest in our mobile app and digital channels.
• Collaborate closely with the development team and provide them with feedback following customer interactions.
• Keep up-to-date with industry trends, competitor activities, and new developments in the lending and payments space.
• Attend training sessions and sales meetings to enhance product knowledge and sales skills.
• Utilize customer service tools and systems proficiently to assist and guide customers in navigating Cim's product line.
• Utilize data analysis skills to generate reports detailing customer engagement activities.
• Provide exceptional customer service

Candidate profile:

• Interpersonal Skills
• Minimum of 1 year of experience in sales environment within a bank or non-bank financial institution
• Proficiency in using digital sales and marketing tools and platforms.
• Familiarity with customer relationship management (CRM) software.
• Basic understanding of data analysis and reporting.
• Conflict Resolution
• HSC or equivalent.
• Bachelor’s degree in business, marketing, or any related field is advantageous.