- Keep superior informed about all unusual matters concerning any plans affecting his/her area
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- Ensure product knowledge of items at the boutique
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- Describe product features and details accurately
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- Recommand and display items that match customer’s needs
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- Adapt display as per day theme/festivity
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- Ensure high level of quality services are delivered to guests at all times
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- Handle and monitor of guests complaints and the relevant follow up action required
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- Interact with guests to obtain feedback and suggestions for improvement
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- Establish and maintain continuous and fruitful contacts with customers
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- Answer any query from guests by having a sound knowledge of all items offered for sale
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- Maintain outstanding store condition on visual merchandising standards
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- Help and anticipate guests in their choices
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- Recommend, give advise and guidance on product selection to guests
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- Participate in Eco Standard/Sustainable Responsibility set by the hotel
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- Ensure sales target are met, provide optimum customer service and assist to increase company’s growth and revenue through sales maximization
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- Make inventory of equipment and material for stock control
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- Report any breakage, defect, loss of operating equipments and accessories to Superior
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- Ensure energy saving (electricity, water)
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- Follow the set procedures for opening and closing the boutique
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- Ensure that the boutique is always clean and tidy
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- Display boutique’s window and arrange items creatively as per standards
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- Prepare a receipt for guests when a sale is closed and record the sale (cash or credit)
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- Prepare cash and credit summary, balance the account and submit all cash, receipts and credit summary to receptionist on a daily basis
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- Ensure that all sale figures are input on the system
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- Ensure sufficient stock of items at all times
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- Make requisitions of items when minimum stock is reached
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- Properly store the items to avoid any wastage
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- Liaise with Superior at Head Office for all orders or any matter arising
| Assist guests in a friendly and engaging manner | | Manage point of sale processes | | Ensure all items have appropriate price tag | - Comply with all the sustainability commitments and practices implemented within business units
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