Billing Analyst

International SOS is a pioneer and leader in International Health & Security Risk Management. We have 13,000 security, medical, logistics and digital experts standing by to provide support and assistance from over 1,000 locations in 90 countries.

Key responsibilities

 •Be the Billing Process Expert and coordinate all billing activities under assigned territories and deliver within the agreed SLA and required standards.

• Assist in billing related project for process optimization initiatives within Africa region to improve both accuracy and efficiency in billing transaction and ensure standard process across the countries.

• To ensure that correct billing information is collected to produce and ensure completeness of billing.

•Proactively follow-up to ensure no SLA breach. Prioritized a variety of time-sensitive tasks.

• Ensuring that monthly invoicing and credits are correct, and all revenue are loaded on time.

• Adhere to policies regarding invoicing ensuring approvals for credit notes.

• Assist on the billing queries and dispute and ensuring minimum impact to billing quality and revenue.

• To prepare and coordinate on the accruals for unbilled items based on revenue report

• Act as a key support to assist and coordinate on system migration and implementation.

• Other duties as delegated from time to time by the Head of Billing and credit control or any other person designated in their absence.

Job Profile

• Excellent back-office skills.

• Strong interpersonal and communication skills with diplomacy, tact and ability to interact effectively and confidently at all levels.

• Ability to maintain confidentiality and handle office matters with utmost professionalism.

• Negotiating and influencing skills.

• Computer literacy, with advanced Excel experience.

• Ability to analyze / solve problems in a fast-paced environment.

• Multi-tasking and prioritization capabilities

• Other duties as delegated from time to time by the Head of Billing and credit control or any other person designated in their absence.

• Able to adapt to changes and manage complex situations.