Beach Supervisor

To plan, co-ordinate and supervise the smooth and efficient operation of one’s allocated section on a daily basis, as per instructions of the Bar Manager.

• Courteously welcomes guests and ensures prompt service.
• Converses with guests to obtain feedback and suggestions for improvement.
• Handles customer complaints efficiently through appropriate interaction and action and/or referral to Management.
• Communicates guests’, visitors’ or repeaters’ preference of meals, drinks and cocktails and special requirements (e.g. allergies), and ascertains that these preferences are adhered to by team members.
• Answers queries about all items on the bar lists, their basic ingredients and method of preparation.
• Oversees that an excellent service is offered to guests by his/her team members, and assists in serving VIP guests.
• Attends to any special guests’ requests as appropriate.
• Checks the daily attendance book to control punctuality, absenteeism, overtime and casual labour, in order to make sure staff members have recorded their IN and OUT duty time.
• Maintains a daily logbook for recording events in the beach section and reviews it with the Bar Manager to correct any arising operational problem.
• Notes any guests’ complaints on Incident Customer Forms, and any feedback or special requirements on Guest History logbook.
• Verifies that all delegated duties are carried out in accordance with the Hotel’s standards and with Management instructions.
• Accompanies the Bar Manager and the Assistant Bar Manager during frequent quality spot-checks within the bar/beach with regards to work habits, storage and par stocks
• Ensures the efficient implementation of all SOP(s) and ascertains their professional execution.
• Monitors compliance of staff with grooming, hygiene and safety regulations and procedures.
• Checks the quality, quantity and temperature of food and beverages delivered from the kitchen or the bar, and ensures that deliveries tally with menu, orders and dockets.
• Verifies that incumbents carry out cleaning and clearing duties as per established standards (eg. towel service, table clearing, display of furniture, sunglass cleaning…).
• Assists the Bar Manager and the Assistant Bar Manager with establishing monthly shift rosters for staff members.
• Supervises activities of staff and implements tasks responsibilities allocations so as to ensure an efficient preparation and service according to standards.
• Assists the Bar Manager and the F&B Manager with organising and facilitating on-the-job training and coaching sessions in order to develop knowledge and competencies.
• Provides regular feedback to staff members on their performance, and provides assistance to the Bar Manager with the performance evaluation of immediate subordinates.
• Conducts regular briefings and monthly meetings with team members as instructed by the Bar Manager in order to handle any administrative or working issues.
• Takes corrective actions when necessary.
• Checks cleanliness and good functioning of furniture, material and equipment in one’s section.
• Reports any breakage, defect or loss of equipment and accessories to the Bar Manager.
• Submits maintenance request for repairs or replacement of defective equipment within assigned section.