BPO – Project Lead

At Fairstep, we are a team of HR professionals who provide expert HR Consultancy & Recruitment Services.

This is an excellent opportunity to join one of the leading IT consulting firms. Our Client, is looking for a “Project Lead” to manage a BPO operation, which is comprised of a team of 20 professionals.  The selected candidate will report directly to the CEO.  

Main Duties:

• Manage operational activities of assigned project
• Manage a team of professionals; set objectives & targets; monitor productivity of their performance
• Monitor deadlines, quality standards and budgeting guidelines
• Manage the quality of deliverables through daily monitoring of productivity
• Facilitate communication by conducting project team meetings to ensure the smooth running of assigned project
• Handle contractual aspects of the project & ensure progress of the activities are as per conditions of Service Level Agreements (SLAs)
• Provide a monthly billing status v/s initial costing/ budgeting plan
• Prepare & submit reports (e.g. production status, progress report) to management on a regular basis

 Qualifications/Experience:

• Master’s Degree in Project Management
• Minimum of 5 years’ of experience in a similar position
• Understanding of practical and/or technical knowledge of mechanical, electrical & hydraulic parts is an advantage

 Ideal Profile:

• Excellent leadership, managerial & organisational skills
• Excellent interpersonal & communication skills
• Ambitious, energetic & well-presented
• Good team working & planning skills
• Ability to work under pressure
• Fluent in English & French, both written and spoken & a third language (Italian, Polish and/or Dutch) would also be an advantage

Following this advertisement, either Fairstep Ltd and/ or its client reserves the right (i) not to go ahead with the recruitment of the above-mentioned post and (ii) to call only the best candidates to participate in the selection process.