BILINGUAL CUSTOMER SERVICE REPRESENTATIVE [EN/ FR)

Fluent in English and French, the Bilingual Customer Service Representative proactively resolves customer issues, manages inquiries, and maintains high customer satisfaction across multiple communication channels.

Our BILINGUAL CUSTOMER SERVICE REPRESENTATIVE [EN/ FR)

• Interact with customers through one or more channels, including: inbound/outbound phone calls, emails, chat, and social media.
• Proactively resolve customer issues, respond to inquiries and manage requests by constantly improving product knowledge and technical skills.
• Achieve productivity goals and quality standards while maintaining the highest level of customer satisfaction.
• Pay attention to detail and be versatile while documenting customer interactions and details.
• Follow up and escalate customer issues that require additional assistance.
• Treat customers with the utmost respect, personalize every interaction and convert customers into advocates and promoters of the service provided.
• Update reports and communicate updates efficiently and promptly to assigned departments/supervisors.

QUALIFICATION/ REQUIREMENTS:

1. School Certificate/ Higher School Certificate

2. Minimum of 2 years experience in customer service environment

2. Ready to work on weekends, if needed and public holidays

3. Good typing skills and ability to multitask

4. Self motivated, positive attitude and customer-focused

5. Ability to learn quickly in a fast paced environment as well as proactive

6. Excellent written and spoken English and French is a MUST

7. Hardworking with a ‘’Can Do’’ attitude

WORKING HOURS:

16:00 - 01:00

EMPLOYEE BENEFITS

1. Attendance Bonus

2. Performance Bonus

3. Client Incentives

APOLLO BLAKE OFFERS CAREER ORIENTED TRAINING AND ENCOURAGES INTERNAL PROMOTIONS