BEACH WAITER

To engage in food and beverage service ensuring that guest satisfaction objectives within the outlet are achieved by providing an efficient, friendly and attentive service as per the standards of performance and training provided

• To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.

• Ensure closing of beach as per procedures.

• To engage in food and beverage and towel service delivery as per the predetermined standards and sequence.

• To have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.

• To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.

• Liaises with the kitchen, garden, bars and housekeeping in operational matters to ensure the operation runs smoothly.

• Collects and delivers laundry according to hotel procedure.

• Checks and collects supplies from the stores according to hotel procedure.

• Maximizes revenue on the beach by implementing up-selling procedures. 

• Helps maintain the beach in top physical condition by reporting any engineering or housekeeping defects to the outlet supervisor.

• Helps maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed. 

• Handles customer complaints if possible, or reports them to supervisors