Associate Application Support Analyst Tier 1

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

The role of an Associate Application Support involves a blend of technical expertise, problem-solving skills, support related queries and various applications, including effective communication to support clients. You require to have good relationship within the team and maintain continuous learning.

Which tasks can you expect?

• Provide first level support to troubleshoot and resolve technical issues related to Payroll, for example: Master Data related, Calculation Request, Payroll Input and escalating to Payroll teams or higher levels teams like L2 Support, or Product teams as deemed when necessary.
• Analyse, prioritize and follow-up on incidents and provide prompt as well as accurate feedback to customers.
• Follow standard departmental operating procedures, including accurately logging and updating all service tickets.
• Monitoring of errors on SD Worx standard tooling and reach out to stakeholders like L2 Team, Product team and Payroll team as required.
• Triage of tickets on our ticketing system for Support and Product teams.
• Apply manual workarounds for different customers.
• Participate in testing for the monthly releases to identify potential issues based on deployment on new environment.
• Work closely with the team and stakeholders to resolve issues and ensure seamless application functionality.
• Have a proactive approach.
• Able to think quickly and apply critical thinking showcasing strong problem-solving abilities.
• Accurately plan, record time and effort spent on activities via trackers.

What do you have to offer?

• Diploma in Information Technology/Business Management or a related field is preferred.
• Excellent attention to details and ability to work with large data sets with skill and confidence.
• Proficiency in English and excellent communication skills.
• Fast learner, able to work independently and with minimal direction.
• Detail oriented with strong organizational and time management skills.
• Proficiency with MS Excel, Microsoft Word, Outlook and Internet.
• Basic SQL knowledge.

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.