Assistant Outlet Manager

Candidate's Profile: • HSC level or equivalent / SC level with professional training and experience • At least 5 years work-related experience in F&B operation with at least 2 years in a supervisory position • Fluent in English and French, a third language would be an advantage

Main Responsibilities:

• Take part in training and implement accordingly
• Conduct and ensure that employees receive adequate and satisfactory on-the-job training
• Keep his superior informed about all unusual matters concerning any plans affecting his/her area
• Ensure that discipline prevails within the team and communicate any disciplinary issues to superior / HR manager
• Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
• Assist in the building of an efficient team by taking interest in their welfare, safety and development
• Supervise the outlet Team Members and carry out routine inspections
• Assist the Outlet Manager to carry out Performance Appraisal and to identify necessary training measures
• Maintain excellent interpersonal relationships amongst the team
• Ensure that all outlet Team Members provide an effective and efficient service at all times
• Inform Team Members on VIPs and specific requests
• Keep up-to-date with daily events
• Handle and monitor of guests complaints and the relevant follow up action required
• Ensure guests' satisfaction
• Assist the “In Villa Dinning Manager” to plan, organize and supervise catering activities like Events CBO or Outside Catering
• Ensure a proper manning during the shift
• Manage the outlet’s budget efficiently and effectively
• Ensure that all transactions regarding guests checks are dealt with
• Ensure efficient use of materials and equipments to minimize wastage
• Lead the team in the absence of outlet manager
• Supervise grooming within the outlet
• Request repairs to the Maintenance department and ensure follow up
• Comply with all the sustainability commitments and practices implemented within business units
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society
• Job Locality in Rivière Du Rempart, Pamplemousses, Port Louis