Assistant Level 1 - Cards (Issuing)
- Mauritius
- Not disclosed
- Permanent
- Added 10/01/2025
- Closing 09/02/2025
- Krittika Nunkoo
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The Assistant Level 1 - Cards (Issuing) will be responsible for delivering excellent customer service to both internal and external stakeholders.
Responsibility
- Understand and follow Cim Finance Cards Operation’s policies and procedures
- Resolve customer issues
- Identify, provide feedback and reports for customer’s issues & complaints
- Increase customer satisfaction
- Participate in all Issuing campaigns, initiatives, roadshows and related activities
- Master the different Cards and non-cards related system / software / and tools
- Be at Cim Finance counters on an as-needed basis
- Perform outbound calls for all strategic initiatives identified such as Activation, Declined transactions, sales or other campaign.
Profile
- HSC
- 1 year working experience in the similar industry.
- Microsoft Office (Excel, Word)
- Good Communication Skills
- Good Email Writing Skills
- Good at approaching potential customers