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Assistant Level 1 - Cards (Issuing)

  • Mauritius
  • Not disclosed
  • Permanent
  • Added 10/01/2025 
  • Closing 09/02/2025
  • Krittika Nunkoo
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The Assistant Level 1 - Cards (Issuing) will be responsible for delivering excellent customer service to both internal and external stakeholders.

 


Responsibility

  • Understand and follow Cim Finance Cards Operation’s policies and procedures
  • Resolve customer issues
  • Identify, provide feedback  and reports for customer’s issues & complaints
  • Increase customer satisfaction
  • Participate in all Issuing campaigns, initiatives, roadshows and related activities
  • Master the different Cards and non-cards related system / software / and tools
  • Be at Cim Finance counters on an as-needed basis
  • Perform outbound calls for all strategic initiatives identified such as Activation, Declined transactions, sales or other campaign.

Profile
  • HSC
  • 1 year working experience in the similar industry.
  • Microsoft Office (Excel, Word)
  • Good Communication Skills
  • Good Email Writing Skills
  • Good at approaching potential customers

Cim Financial Services Ltd

Cim Financial Services Ltd

 

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