Assistant - Insurance

The Assistant – Insurance, will deliver exceptional customer service and drive excellence whilst playing a pivotal role in ensuring a seamless claims journey, handling queries, and supporting customers with care and professionalism.

Responsibility

• Resolve claims, customer service issues, and complaints within set SLAs, ensuring a positive experience for all stakeholders.
• Be the voice of the customer by advocating for their needs and delivering an exceptional claims journey.
• Manage new claims requests, validate documents, and coordinate approvals for processing.
• Communicate with clients about claim rejections, providing clear explanations and support.
• Collaborate with the stakeholders team to address long-outstanding claims and reschedule agreements as needed.
• Respond to inbound calls, emails, and inquiries with professionalism and efficiency.
• Prepare monthly payment reports and work closely with Finance for seamless operations.

• Higher School Certificate
• 1-2 years in the insurance environment (advantageous).
• Proven experience in delivering outstanding customer service in insurance (preferred).
• Excellent written and verbal communication in English and French.
• Strong listening skills and customer-focused mindset.
• Proficiency in Microsoft Office and IT systems.
• Thorough understanding of customer-related processes.