Assistant IT Manager

If you’re passionate about technology, new projects and excellence, we’d love to hear from you!

• Ensuring that hotel data and access control is secured and in line with stated standards and best practices
• Ensuring regular self evaluations of IT practices are completed and communicated.
• Sourcing, evaluating and implementing local solutions where appropriate
• Managing local implementation projects & testing of applications and hardware upgrades.
• Ensuring the hotel adopts and maintaining brand standards for guests and business services in relation to IT services and offerings.
• Ensuring up-to-date hard-copies of department SOPs are maintained at all times.
• Communicating new or amended procedures to colleagues in a timely manner, ensuring they have been understood.
• Controlling department forms and records according to the Shangri-La standards for Document Control.
• Ensuring satisfaction on all guests IT queries to defined standards.
• Collecting and analysing relevant and accurate information about a problem
• Seeking innovative solutions plus managing time and resources effectively.
• Completing all duties within deadline as assigned by the IT Manager and the Senior Management.