Assistant Head Housekeeper/ Senior Supervisor

The responsibility of a Assistant Head Housekeeper is to plan, implement, organise and coordinate the smooth and efficient operation of the Housekeeping department on a daily basis.

• Be responsible for the proper scheduling of the department, keeping in mind the forecast of daily occupancy.
• Train and monitor Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service.
• Identify and ensure highest possible standard of cleanliness, maintenance, guest room supplies and amenities at realistic cost.
• Maintain appropriate standards for dress, hygiene, uniform, appearance, posture and conduct of Housekeeping personnel.
• Coordinate with Front Office regarding rooms’ availability, out of order, maintenance and repairs and refurbishment as required.
• Ensure control of room keys.
• Ensure smooth running of the laundry and distribution of linen.
• Deal with stained and torn linen appropriately.
• Maintain cleaning materials and guest supplies in proper conditions.
• Develop and monitor an annual housekeeping budget and plan
• Develop & update housekeeping policies, systems procedures and standards
• Be responsible for all housekeeping assets and recommend specifications of purchase when required
• Conduct periodic market surveys of new suppliers and products.
• Plan schedules of pest control, spring cleaning, renovation and audit
• Oversee the Lost and Found procedures.
• Ensure that incoming supplies conform to the specifications.
• Respond to and tackle guest problems to enhance guest satisfaction.

• Review room availability status, room blockage and special requests on a daily basis.
• Verify that accurate room status information is maintained and properly communicated.
• Ensure that all guest rooms and public areas are in optimal state and communicate to Management any decline from standards proactively.

• Maintain effective and cordial guests’ relations and take initiative to achieve service excellence.

• Work closely with the Finance department when doing the inventory.
• Attend Management meetings and convey all relevant information throughout the department.
• Ensure that Maritim Greeting standard is being adhered.
• Go the extra –mile to serve and impress the guests.
• Participate in the Hotel “Manager on Duty” program.

• Any other duties that may be assigned.