Assistant Front Office Manager
- Flacq
- Negotiable
- Permanent
- Added 08/01/2025
- Closing 07/02/2025
- Nasreen Serajuddy
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Assist FOM to ensure the effective and efficient running of the Front Office Department as per standards
- Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
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- Conduct on the job training on a regular basis
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- Follow up induction of new recruits
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- Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
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| Assist superior to: |
- Coordinate & supervise activities in his/her department
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- Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
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- Ensure that respective team projects a warm, professional and welcome image
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- Handle and monitor of guests complaints and the relevant follow up action required
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- Establish and maintain effective interpersonal relations and take active interest in the welfare, safety & development of TM
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- Interact regularly with guest to obtain feedbacks for improvement
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- Ensure that the percentage of Guest questionnaire filled in are as per objectives set
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- Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs
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- Follow up on punctuality, control absenteeism and take corrective actions where necessary
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- Ensure that there is a proper planning and control of annual leaves for the department
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- Promote and attempt upsellings
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| Assist superior to: |
- Set the annual operating budget and ensure that it is strictly adhered to and managed on a monthly basis
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- Establish cost management plan
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- Ensure that invoices to Guests are accurate
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- Ensure respective TMs are operating as per Quality Management System
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- Ensure respective TMs are operating as per S&H regulations and policies
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