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Assistant Front Office Executive

Veranda Tamarin is seeking for dynamic and talented Assistant Front Office Executive. Come and join our tribe !

Main duties:

Together with the Head of Department to:

Conduct selection, recruitment and promotion of respective team members
Conduct Performance Appraisal and identify necessary training measures of Front Office team members
Handling and monitoring of guests complaints and the relevant follow up action required
Prepare the Department budget (Capex, Opex etc)
Set the annual operating budget and ensure that it is strictly adhere to and follow up on a monthly basis
Receive report on rooms allocated to tours operators from CRO and plans allocation of rooms

Responsible for:

Make recommendations on team members’ matters and promotions
Together with HR develop and implement formal training plans for the Department
Direct and control his team to ensure that it’s appropriately motivated and trained and carry out their responsibilities to the required standards; evaluate all employees supervised
Coordinate activities in his/her department to ensure optimum care and assistance to guests and ensure high level of quality services are delivered to guests al all times
Formulating a short and long term Team Member work schedule. Maintain a harmonious balance between necessary supervision and individual creativity
Follow up on CRM
Follow up of the Department Budget on a monthly basis
Prepare monthly forecasts and schedule resources accordingly
Monitor and control inventories of work equipment
Allocate rooms as and when necessary
Establish in line with the quality manager of all quality procedures and ensure that all the activities are done as per established hotel SOP
Ensure that all areas satisfy the most stringent hygiene and sanitation requirements.
Check list of arrivals, departures and billing of guests to ensure correct inputs
Adhere to the legal provisions in drawing up work schedule

Candidate's Profile:

Diploma hospitality / tourism management or any other acceptable qualifications
At least 5 years work-related experience in front-office operation with at least 3 years in a supervisory position and strong familiarity with hotel management system
Fluent in English and French both written and spoken, a third language would be an advantage

Veranda Tamarin Hotel