The Assistant Food & Beverage Operation Manager (Asst. F&B Operation Mgr. ) assists the F&B Manager in his/her responsibilities and is called to replace him/her whenever s/he is absent.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At the management discretion, direction may be given for tasks outside the scope of works described.

RESULT AREAS:

REVENUE & COST

• · Participate in developing the F&B Budget.
• · Monitor achievement of daily Budget, communicate revenue of previous day to floor managers and action(s) to be taken for achieving the budget.
• · In line with F&B budget, control supplies : costs, quality /price ratio, size of orders, storage conditions.
• Immediately report to F&B Mgr about any differences noticed.
• · Make any suggestions needed to correct discrepancies.
• · In conjunction with department head, establish standard recipes / specifications sheet and theoretical sales prices for food and beverage services.
• · Propose and implement appropriate measures to improve control of costs and expenses and efficiency of personnel.
• · Work on weekly proposals to improve F&B profitability and suggest needful actions to correct failures and differences.
• · Make any suggestions likely to improve F&B sales promotions and marketing.

CUSTOMER

• Participate in developing the F&B Strategic Plan.
• · Monitor the daily operation of the F&B division departments according to instructions given by F&B Manager and respective standards.
• · Ensure standards and procedures, and Hotel policies are correctly applied.
• · Suggestions about ways and/or processes to better meet guest expectations and thereby the improvement of quality of services.
• · With effective on-site participation, ensure the control of Standard Operating Procedures and quality standards with regard to service, decors and atmosphere which should always apply in the various outlets.
• · Proper follow-up of guest reactions and comments in outlets and apply immediate appropriate corrective actions and report to F&B Manager.    
• · Ensure follow-up and analysis of daily F&B guest comments and proper and respective action needed, if any.
• · On a daily basis, prepare the F&B outlet Report.