Assistant F&B Executive

Assistant F&B Executive

We are recruiting an Assistant F&B Executive

Responsible for hotel’s outlets performance and operations Ensures smooth running of customer service areas and satisfaction index

Role Responsibilities:

•Take part in training and implement accordingly

•Keep superior informed about all unusual matters concerning any plans affecting his/ her area

•Ensure proper grooming of all staff as per hotel standards

•Report any complaints or any other problems that may arise

•Coach team members to develop their skills, maximise performance and provide career support

•Motivate and be proactive in encouraging team commitment and spirit

•Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction

•Interact with their clients to make sure that satisfaction and promotion of facilities and services are adequately met

•Ensure that relevant and up-to-date information is given to guests

•Ensure that all services offered are up to the hotel’s standards

•Meet VIPs regularly

•Handle customer complaints

•Participate actively in Eco Standard/Sustainable Responsibility set by the hotel

•Minimize wastage

•Help promote upselling and ensures to be proactive in maximising sales and generating revenue

•Assist the F&B manager in achieving financial targets and costs

•Analyse results and implements corrective actions as necessary

•Keep track of any overtime or casual labour daily

•Ensure energy saving (electricity, gas, water)

•Take positive action to meet department objectives and targets

•Communicate with other departments in order make sure that customers’ needs are satisfied and met

•Organise and record daily/monthly objectives review meeting

•Ensure that all administration procedures are strictly followed

•Liaise with managers for all operational tasks with all documents and reports on daily, weekly and monthly basis

•Input new ideas for service and products

•Ensure that procedures concerning recording of stock movements is adhered to

•Ensure security, functionality and proper handling of equipment and ensure that faults and defects are reported to maintenance and auctioned without delay

•Communicate pertinent information to the artists, (such as house count, VIP guests and menu changes)

•Delegate and manage distribution of workload effectively

•Prepare roaster and seeing that it is abide to

•Undertake any other duties as and when required by management

•Ensure that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations

•Take part in monthly inventories and manages stocks under his/her responsibilities

•Ensure that all stocks and supplies are requested on time, correct levels maintained and stored under optimum conditions

•Respect the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

•Be aware and participates in any functions held in the hotel

•Comply with all the sustainability commitments and practices implemented within business units

•Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Advantages

Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.

🚑 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.

💼 Pension Scheme – Enjoy a pension plan with company contributions for your future.

🩺 Company Doctor Services – Free on-site medical consultations for your health needs.

💰 Performance Bonus – Earn a bonus for your hard work.

🤝 Referral Scheme – Refer a friend or family member and earn up to Rs 5,000. (conditions apply)

🍕 Incredible discounts at our restaurants – Save 25% at Domino’s Pizza and 15% at Ocean Basket.

🎁 Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.

💍 Wedding & Newborn Gifts – Celebrate major life events with special company gifts.

🗓️ Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.

🎉 Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local