Application Support Analyst Level 3

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.

What do we have to offer?

•  Leaves: all leaves granted from day 1: annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave. Eligible for seniority leave after 3 years
•  Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are eligible to enroll your parents in your medical insurance at a subsidized rate
•  Monthly fixed transport allowance
•  No deduction if using the company's transport after work
•  Eligible for a mobile voucher to be redeemed at 1 of 4 suppliers, renewable every 3 years
•  Fixed internet allowance for home use
•  Career break option
•  Hybrid way of working
•  Flexible working hours
•  Workation
•  Yearly performance review with remuneration review
•  Yearly company bonus
•  Car loan - subsidized interest facility
•  Learning opportunities: through an individual development plan and professional training
•  Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

The Role

The Application Support Analyst will have to ensure the technical support of our products.

Which tasks can you expect?

• Apply technical knowledge, skills and expertise to provide development, testing and support service to customers
• Collaborate with both onshore and offshore team members
• Accurately plan, record time and effort spent on activities via trackers
• Communicate orally and in writing with customers to provide good service
• Take ownership and follow up on assigned incidents/tickets
• Be logical and provide SWOT analysis when faced with challenges and problems
• Ensure responsive and timely incident resolution.
• Analyse, prioritize and follow-up on incidents/change requests.

Note that other duties may be assigned by Agile Coach

What do you have to offer?

Education / Experience:

• Diploma or Degree holder in IT preferably.
• At least 2-3 years of experience in HR / Payroll environment.
• 2-3 years of experience in software development, testing or application support would be an advantage.

Basic Skills:

• Outstanding communicator (both written and oral) in English
• Work well alone as well as in a team
• Dependable
• Customer Service oriented
• Adaptable and Flexible when faced with tight deadlines
• Quality Orientated
• Ethical

Technical Skills:

• Knowledge of industry standards and project methodologies
• Knowledge of software development concepts and lifecycles
• Good analytical and problem solving skills
• SQL Knowledge

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.