Application Analyst ()

The Application Analyst will combine excellent technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support.

Dayforce is actively building a pipeline for future job openings. While we may not have immediate positions available, we encourage you to submit your application and express your interest. By joining our talent pool, you will be considered for upcoming opportunities that match your skills and experience as they arise. We appreciate your interest in Dayforce and look forward to the possibility of connecting with you in the future.

 Location: 

The successful candidate will have the opportunity to work in a hybrid environment; working remote anywhere in Mauritius. (Working hours 11:30 – 20:30)

About the opportunity:

Reporting to the Support Manager, the Application Analyst is responsible for delivering business-to-business application support to Ceridian’s Dayforce customers. You will work directly with customers as well as collaborate with your team members and other internal teams to champion customer priorities and drive incidents to closure. The Application Analyst will combine excellent technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry-related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast-paced environment.

 What you'll get to do

• Providing rapid response and effective resolution to incidents
• Maintaining the highest level of customer satisfaction by providing proactive support and consistently exceeding client expectations
• Deliver outstanding customer service. You will enhance the client support experience, demonstrating a high level of client engagement, and developing strong relationships with key clients.
• Developing solid product expertise

Skills and experience we value

• Degree in Computer Science, I.T., Engineering or any related fields
• The customer service skills. You prioritize an exceptional customer experience. You know how to work closely with clients to understand their frustrations, keep conversations on-point, and effectively manage expectations, and you want to use new technologies to solve problems.
• Good understanding of the nature of B2B support.

What would make you really stand out

• Ability to handle escalation effectively
• Proficient use of CRM systems to document actions taken in a concise and timely manner
• Meet business SLAs (Resolution and response time)
• Give recommendations for process improvements