Analyst (ERP)

Work closely with third parties and customers to ensure resolution of incidents and assistance request Design, develop and document solutions and lead clients throughout support phases

Responsibilities :

• Work closely with third parties and customers to ensure resolution of incidents and assistance request;
• Knowledge of ITIL and industry-based standards would be a real advantage;
• Design, develop and document solutions and lead clients throughout support phases;
• Collaborate with internal teams to ensure transversal collaboration is met on different-subjects related to support;
• Provide clients’ support on specific ERP and other third-party interfaces;
• Proactively maintain knowledge repository of current and future solutions.

Profile:

• Degree in Business, IT, Accounting with IS any or other related fields;
• At least 3 years of experience relevant to this position;
• Excellent understanding of Business Processes: Finance, Trade & Logistic & Manufacturing;
• Deep knowledge of an ERP system, process-based system. (Knowledge of Microsoft Dynamics AX or Dynamics 365 Finance & Operations will be preferred);
• Good knowledge of SQL and Query Language;
• Must possess good analytical, problem solving and time management skills;
• Have strong interpersonal and communication skills (written & verbal) both English & French;
• Ability to work in a team and to work after working hours when required;
• Holder of a valid Driving License;