Admissions Assistant

The position of Admissions Assistant plays an important role in the operational aspects of student recruitment and admissions processes at Middlesex University Mauritius.

Applicants are also requested to complete an application form which is available in the following link:

https://www.middlesex.mu/about-mdx-mauritius/work-with-us

JOB DESCRIPTION

Job Title:                    Admissions Assistant

Campus:                    Mauritius

Reporting to:             Marketing and Admissions Manager

 Overall Purpose

The position of Admissions Assistant plays an important role in the operational aspects of student recruitment and admissions processes at Middlesex University Mauritius. The main objectives are to maximize the number of students admitted to our programmes and to continually increase the calibre, quality, and diversity of the student body. The postholder will be required to demonstrate competence in two distinct, yet complementary roles; persuading prospective applicants to study at Middlesex University Mauritius and complying with university admission procedures and policies.

Principal Duties:

Admissions Management

• To ensure seamless and efficient processing of applications.
• To ensure the prompt and accurate entry of data into the student records system (MISIS).
• To analyse qualifications of prospective students based on established university admissions standards, guidelines, and criteria, approving, or rejecting applications and where applicable making recommendations on offer letter conditions, including advanced placements and foundation courses.
• To work with other admissions officers ensuring that they are working to the agreed team and individual targets and to report on progress.
• To be the first point of contact for admissions operations staff in relation to queries about individual qualifications, pre-accreditation, or international qualification equivalence.
• To compile and submit periodically reports demonstrating progress on performance standards.
• To maintain effective working relationships with key stakeholders within the university (such as Campus Programme Coordinators, Academic Registry, Finance, IT etc.) and external parties to achieve departmental objectives.
• To produce detailed statistics on potential and accepted applicants from the admissions database.
• Maintain an effective recording and filing system, including an active pending file, for all admissions activities whether electronic or hard copy.

Enquiries Management

• To ensure all enquiries by applicants made in person, by email, telephone and online platforms is responded to in a timely and accurate manner.
• To provide excellent customer service and the develop appropriate solutions to meet the needs of prospective students.
• To develop and supervise procedures that maintain regular contact/follow-ups with potential students.

Customer Service Functions

• To maintain departmental databases as required, in accordance with university procedures and compile management reports. Monitor and improve client service to meet established targets.
• To work with other university departments (Academic Registry, Campus Programme Coordinators, Support Services, etc) in creating successful student orientation/induction programmes.

PERSON SPECIFICATION

The role description will be subject to the candidate’s experience and qualification.

Qualifications and Experience

• Bachelor's degree and relevant work experience or equivalent combination of qualifications and relevant work experience.
• Experience in a busy customer service environment.
• Excellent computing skills and experience of working with MS Office and database applications.
• Demonstrated evidence / potential of being able to persuade customers as well as motivate subordinates.
• Familiarity with the structure of the British education system and preferably, other regional competitive education systems.

Disposition

• The post holder will need to be calm and effective in dealing with potential students at the university and their parents, agents and representatives. The person is required to be a self-starter with outstanding problem-solving and analytical skills. Team building ability and training/coaching of staff members are essential requirements.

Knowledge, Skills, and Competencies

• Excellent communication skills.
• Excellent interpersonal skills and supervisory skills.
• Experience in managing critical information systems including the use of email, word processing and spreadsheet programs with the ability to adapt quickly to new software.
• Strong track record in leading customer service teams and in enhancing customer experience.
• Proven ability to organise and prioritise work demands to meet deadlines with a minimum of supervision.
• A flexible approach and ability to adapt quickly to changing work conditions.
• Excellent time-management skills and the ability to cope with high volume workloads in peak periods.
• Commitment to quality, appreciation of cultural diversity and ability to maintain confidentiality.

The above list is not exclusive or exhaustive and working as part of the Marketing and Admissions team. The postholder will be expected to work closely with all members of the team, provide cover and assistance when necessary, and participate within the team as requested in such areas as communication and general office organisation. Other duties and projects will be added as required by The Marketing and Admissions Manager.

Flexibility

Please note that given the need for flexibility to meet the changing requirements, the duties

of this post and the role of the post holder may be changed after consultation.