Administrative Assistant - Automoto

Emcar Motorcycles is looking for a dynamic and passionate Administrative Assistant to assist in the daily operations

Job Responsibilities:

Administrative Duties

• Provide support to the BV Showroom administrative duties contributing towards achieving and exceeding sales targets.
• Perform all administrative tasks associated with the position in accordance with the company’s policies and procedures.
• Prepare documents for resellers' registration purposes.
• Responsible for all registration duties including the daily check of frames, models, names, National ID and addresses.
• Create business partner codes on SAP for resellers' customers.
• Issue invoices for resellers.
• Prepare a dispatch book for resellers as well as for other companies and institutions.
• Fill envelopes with sales agreements, invoices, service documents, road tax, insurance vignettes and delivery notes.
• Answer phone calls and assist customers.
• Perform transfers on SAP as needed.
• Monitor the allocation of frames on SAP for the Sales Representative and branches.
• Register complaints on SAP when necessary.
• Liase with all internal and external customers in a highly professional and courteous manner whilst providing an excellent customer service.
• Assist the Outdoor Sales Executive with a variety of administrative duties delivered on time and to a high standard of quality and accuracy of work.
• Responsible of any frame allocation request and ensure a good follow up of all reservations done
• Call activity - verification of satisfaction of clients - to call each Customer (Reseller) after one week of delivery (re explain after sale services)

Support Showroom Operations

• Provide coverage in the showroom as needed and deliver a high standard of customer service to customers.
• Prepare invoices and perform transfers for the showroom as required.
• Participate in product displays and labelling in the showroom (Consignment).
• Stay up to date with development in existing and new products within the industry and share relevant findings with the team.
• Participate in all events organised by the business unit during both weekdays and weekends.
• Update customer databases and follow up on sales opportunities on SAP software according to Management's requirements.

Training, Learning & Development

• Participate in any Learning & Development opportunities offered by the company.

Others

• Perform all duties strictly in line with the company’s policies and procedures, and on the designated systems.
• Perform any other cognate duties as may be assigned by Management.