Admin Support Officer - T&A Process

We are looking for highly capable individuals, with a can-do attitude to join our Admin Support Team.

Duties:

• 1st line Helpdesk support for the operational team(s).
• Resolve 1st line Helpdesk support queries within set SLAs.
• Escalate any 2nd line support queries to the wider team within set SLAs.
• Structure changes on Timegate to reflect operational changes.
• Running weekly payroll checks, ensuring errors are corrected (all while monitoring any training requirements to improve processes) and payroll reports.
• Running weekly compliance checks in the system, escalating any issues to the Time & Attendance Solutions Specialist.

Experience & Skills

• Good Customer Service skills
• Microsoft Excel
• Attention to detail