Accounts & Admin Assistant

Propertycloud.mu is a pioneering proptech and online property marketplace committed to transforming the way people search for property. Our goal is to become the number one property marketplace in Mauritius.

ROLE SUMMARY (remote position: work from home)

You will be responsible for handling billing and ensuring timely customer payments and reconciliation. You will also be assisting with other accounting and administrative tasks.

Key Responsibilities

Your responsibilities will include but are not limited to:

• Invoice Generation and Processing

• Prepare and issue accurate and timely invoices to customers using Xero software.

• Ensure invoices align with contractual agreements or purchase orders.

• Manage and maintain billing schedules for regular customers and ensure compliance with set billing cycles.

• Process quotes, credit notes, debit notes as needed.

• Customer Billing Queries

• Address and resolve customer billing issues or disputes promptly and professionally.

• Liaise with the sales or tech teams to clarify details related to the billing process.

• Maintain accurate billing records for reference and audit purposes.

• Accounts Receivable & Debt Collection

• Ensure all payments are promptly received and correctly allocated to the appropriate customer accounts and invoices.

• Reconcile customer accounts to ensure all transactions are accurately recorded.

• Follow up on overdue accounts through emails, phone calls, and other communication methods.

• Escalate unresolved overdue accounts to Team Lead and initiate legal action, if required.

• Generate monthly reports on outstanding accounts, aging analysis, and expected payment dates.

• Assist in preparing cash flow forecasts by providing accurate and updated information on incoming payments.

• Ensure all online subscription customers are paid up, and have an active repeating invoice.

• Suspend overdue clients and reactivate after payment.

• Other tasks

• Accounts payable

• Bookkeeping

• Bank reconciliation

• Weekly, monthly and annual reports

• Administrative tasks

Qualifications

• Accounting at A Level (essential)

• Mathematics at A Level (preferred)

• Very good command of English and French

• Minimum two years working experience (preferred)