AFTERSALES SERVICE ADVISOR

In view of our expansion, Coroi Maurice Ltée is recruiting an Aftersales Service advisor to work at the front desk our Service Cleaning and and Gardening department.

KEY RESPONSIBILITIES:

➢ Customer Support: Be the friendly face helping customers after their purchase.

➢ Upselling : Suggest and recommend products and services to clients, and promote packages and retail options.

➢ Service Scheduling: Arrange appointments for servicing or repairs.

➢ Problem Solving: Quickly resolve customer issues to keep them happy.

➢ Follow-up: Check in with customers to ensure they're satisfied with the service.

➢ Warranty Help: Assist customers with warranty claims and paperwork.

➢ Feedback: Collect customer feedback to help improve services.

➢ Record Keeping and provide reports: Keep accurate notes on customer interactions and services and ensure a good reporting.

QUALIFICATIONS & SKILLS:

➢ Higher School Certificate (HSC)

➢ Knowledge in 2 and 4 stroke engines will be an advantage to ensure a good technical translation to translate complex issues into understandable terms for customers.

➢ Knowledge in electrical/electronic and hydraulic repairs will be an advantage.

➢ Excellent customer service and quality insurance oriented.

➢ Problem solving oriented a good level of communication and politeness.

➢ Ability to work in team and under pressure.

➢ A willingness to learn and any prior experience working with Eazzy or Sage 200 would be an added advantage.