This job is expired

Front Office Supervisor

  • Flacq
  • Negotiable
  • Permanent
  • Added 25/05/2017 
  • Closing 24/06/2017


Responsible for the smooth running of the Front Desk Operations under the supervision of the Front of the House Manager


  • Assist the Front of the House Manager and supervise day to day operations and ensuring standards are adhered to and maintained and team is customer oriented.
  • Ensure that the Front of House teamwork with a sales focused attitude and are aware of sales opportunities within the hotel, and thus optimising revenue.
  • Ensure a high level of communication is maintained between the Front Desk and all other areas of the hotel.
  • Give information to different department with regards to (guest preferences, GSI etc)
  • Actively solicit guest feedback and ensure accuracy of guest  profile( & Spot check)
  • Ensure that team is fully aware of hotels’ products and facilities so as to provide correct information to clients
  • Adhere to company credit policies to ensure all expected revenues are secured.
  • Ensure daily shift hand-over are conducted in a professional and constructive manner and duty shift checklists are filled in correctly.
  • Adhere to departmental operating expenses as laid out in the plan/forecast.
  • Provide Front Office Manager feedback, record key inventory, rebate pre list
  • Ensure all check in/check out are performed in a professional manner.
  • Ensure staffing during peak time, (check out, during dinner & lunch time)
  • Carry inventories for all front desk materials and make store request as necessary.
  • Issue clients bill and ask to block pre-authorization where necessary.
  • Adhere to flight delay policies.
  • To charge clients for special items bought/broke or wedding or offered.
  • Ensure all guest pay their bill upon check out and assist receptionist in problem solving.
  • To be able to handle and take unexpected or walk in reservation during weekends
  • To perform any cognate duty assigned by the Front of the House Manager

The Residence Mauritius

The Residence Mauritius

Advertise with Us

We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Accept & Close