After-Sales Supervisor (2516-ASS)

Our client in the Sales sector is seeking to recruit an After-Sales Supervisor who will be responsible for overseeing the after-sales team to ensure customer satisfaction and retention.

This role involves managing post-sales services, addressing customer complaints, and ensuring that the company's products and services meet customer expectations. 

Responsibilities:

• Supervise the after-sales team to ensure high-quality customer service. Address and resolve customer complaints and issues promptly and effectively.
• Train, motivate, and lead the after-sales team to achieve set objectives and targets. Conduct regular performance reviews and provide feedback to team members.
• Develop and implement strategies to improve after-sales services. Monitor and analyze customer feedback to identify areas for improvement.
• Maintain a thorough understanding of the company's products and services to provide accurate information and support to customers.
• Work closely with the sales, marketing, and product development teams to ensure a seamless customer experience. Provide insights and recommendations based on customer feedback.
• Oversee the management of spare parts and after-sales inventory to ensure availability and timely delivery to customers.
• Ensure that all after-sales activities comply with company policies and industry regulations.

Profile:

• Bachelor's degree in business administration, Marketing, or a related field.
• Minimum of 3-5 years of experience in after-sales or customer service roles, preferably in a sales company.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office and CRM software.
• Ability to work under pressure and meet deadlines.

Personal Attributes:

• Customer-focused with a commitment to delivering high-quality service.
• Detail-oriented with strong organizational skills.
• Proactive and able to take initiative.
• Adaptable and open to change.