Guest Services Agent

Duties and Responsibilities:

• Greet all guests with a warm, genuine, and personalized welcome.

• Handle check-in/check-out procedures efficiently and accurately.

• Escort VIP guests when necessary and ensure all preferences and requests are noted and fulfilled.

• Provide information about hotel services, facilities, and local attractions, and offer concierge-level assistance.

• Act as a liaison between guests and various departments to ensure timely and efficient service delivery.

• Maintain effective and professional communication with all departments (Housekeeping, Concierge, F&B, etc.).

• Handle guest complaints tactfully and professionally, aiming for swift resolution and satisfaction.

• Communicate clearly with the team to ensure guest preferences, special occasions, and requests are anticipated and fulfilled.

• Process payments, manage reservations, and perform accurate cashiering functions.

• Maintain a clean and organized front desk and lobby area.

• Update guest profiles and logs in the system for future reference and service personalization.

NC3 in Front office or any other relevant qualification in Hospitality or Customer Service

Minimum 2 years of experiences as Guest Services Agent or in similar guest facing role

Proficient Communication in English and French, both spoken and written.

Team-oriented with a collaborative mindset and a proactive attitude.