Housekeeping Assistant(Valet/Maid)

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. The holder of this position may, at any time, be called to perform any other cognate duties at the request of management.

• General cleaning of the room as per standards
• Remove all dirty linen after departure of a guest and replace with unstained, undamaged, cleaned linen
• Remove all trash and traces of personal belongings of guest on departure from room
• Replace all bathroom amenities
• Fulfill additional guests' requests (extra bed, extra amenities or loaned items)
• Provide customer service as per the standards.
• Liaise with Housekeeping Supervisor to ensure that incoming guest’s requirements are met.
• Deal with all guests’ queries and complaints swiftly and efficiently.
• Check all electrical appliances (lamps, hair dryers, telephone, mini-bar, TV, air-con, safe etc.).
• Check all other technical aspects such as door lock, black out, shower, hot-cold water, WC flush, blinds, curtains etc.
• Manage stock of pantry and trolley.
• Adhere to fire alarm or any emergency statutory procedures in the event of fire.
• Maintain at all times Health and Safety practices
• Avoid hazardous habits such as placing Javel water in an ordinary mineral water bottle
• Use the correct materials and equipment (Ex: sprayers)
• Report anything that may be considered a Health & Safety hazard.
• Report all accidents, however minor.
• Report anything or anyone suspicious to the Duty Manager immediately.
• Signing in and out for keys (cards).
• Returning all keys after work.
• Returning worksheet to office.
• Ensures that a safe, hygienically fit working environment is maintained at all times and reports any concerns or faults immediately.
• Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy 
• Promote energy efficiency and environment friendly actions
• Participate in training as and when required my Management

•  A minimum of 1 year experience in the hospitality industry on a similar position 
• SC solder OR equivalent
• National Certificate Level 3
• Team Player
• Having a flexible approach to work