IT Support Specialist

Duties

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person over the phone or via email and follow up with customers to ensure issue has been resolved.
• Write training manuals and train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages from customers seeking help.
• Ask questions to determine nature of problem and walk customer through problem-solving process.
• Install, modify, and repair computer hardware, software and peripherals.
• Clean up computers and run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Requirements

• Diploma/Degree in relevant field
• 1 - 2 years of experience in the IT sector
• Prior work experience in PBX
• Knowledge in Windows and Linux
• Experience in Cloud System
• Strong Computer Skills
• Ability to Troubleshoot and Diagnose Problems,
• Familiarity with both PC and Mac Hardware and Software,
• Experience with Network Repairs and Analysis,
• Good Communication Skills,
• Good writing and editing Skills
• Relevant education in Computer Repairs and Troubleshooting 

The salary package will be determined based on individual experience.