We are seeking a motivated and reliable individual for the position of Operator/CSR (Customer Service Representative). The role involves operating various systems, handling customer inquiries, providing timely assistance, and ensuring high levels of customer satisfaction.

Purpose of the Job

• Monitoring of Networks/Systems
• ATM Monitoring
• Process Interchange Files for the Bank (Visa, MasterCard, UPI)
• Process Payment, Maintenance, New Card Application & Replacement files for selective banks
• Run processes on ad hoc basis following internal/external requests
• Process End of Day financial files
• Reports verifications for selective Banks
• Generate Statement Files (Issuer and Acquirer)
• Perform Backup processes
• Escalate issues promptly to Supervisors
• Provide first level assistance for the bank
• Call handling for the bank – 1st level of assistance.
• Follow communication procedures, guidelines and policies.
• Respond within time limits to customer complaints and follow-up to ensure resolution.
• Keep accurate records of customer interactions.
• Monitor Suspicious Transaction
• Perform other IT-related tasks within the team
• Work on a 24/7 Shift System
• Hybrid Work Model (Office + Remote Work Possibilities after probation period)