Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy.

The Team Leader, Customer Onboarding & Due Diligence is responsible for managing a team of agents focused on the efficient and compliant onboarding of sub-entities onto Checkout.com's integrated platform solutions. This role requires a strong understanding of customer due diligence (CDD) and enhanced due diligence (EDD) principles, as well as experience in leading teams, managing teams with high volume workload, and fostering team development and engagement. The Team Leader will ensure that all onboarding processes adhere to regulatory requirements and Checkout.com's internal policies.

Responsibilities:

• Team Management:

  • Lead and supervise a team of onboarding specialists, providing guidance, training, and support.

  • Manage team workload and ensure efficient allocation of tasks to meet onboarding targets and service level agreements.

  • Set clear qualitative and quantitative targets for the team.

  • Monitor team performance, provide regular reporting and feedback, and implement strategies to improve efficiency, processes and policies.

  • Support upskilling and team-building efforts to enhance team capabilities and morale.

  • Effective communication skills and an ability to articulate complex concepts in a clear and concise manner.

  • Cultivate a collaborative and inclusive team environment where open communication and mutual respect are prioritized.

  • Promote teamwork and a sense of unity within the team, addressing any conflicts or issues that may arise in a constructive and timely manner.

  • Encourage team members to share ideas, voice concerns, and support each other's professional growth.

  • Lead by example, demonstrating behaviors that align with Checkout.com's operating principles, such as "Talk Straight," "One Team," and "Fundamentally Positive," to foster a positive and productive team dynamic.  

• Customer Onboarding:

  • Oversee the end-to-end onboarding process for sub-entities, ensuring a smooth and efficient experience for our customers.

  • Ensure that onboarding processes comply with the company’s BSA/AML/OFAC Program and Procedures.  

  • Conduct and/or ensure the team conducts thorough Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) in accordance with regulatory requirements and company policies.

  • Perform screening of sub-entities using vendor tools employed by Checkout.com (e.g., Lexis Nexis, Onfido, Firco Compliance Link).  

  • Review and verify merchant data, including business name, ownership details, and other relevant information.  

  • Identify and assess potential risks associated with sub-entities, including AML, reputational, and financial risks.  

  • Serve as the first point of escalation for all complex or high-risk cases within the team and work with the team to prepare balanced recommendations to internal stakeholders for review and approval.

  • Maintain accurate and complete records of onboarding activities and customer information.

• Compliance and Risk Management:

  • Ensure adherence to all relevant regulatory requirements, including BSA/AML, KYC/KYB, and OFAC regulations.  

  • Stay up-to-date with changes in regulations and industry best practices related to customer onboarding and due diligence.

  • Implement and maintain effective risk management controls to mitigate potential risks associated with sub-entity onboarding.

  • Contribute to the development and improvement of onboarding policies, procedures, and systems.

• Stakeholder Collaboration:

  • Collaborate with internal stakeholders, including Compliance, Risk, Legal, Product and Commercial teams, to ensure alignment on onboarding requirements and processes.

  • Communicate effectively with our customers and/or their sub-entities to gather necessary information and provide guidance throughout the onboarding process.

  • Support the implementation of new product features/market launches.