We are looking for a friendly, service-oriented, and fluent German-speaking Guest Relation Officer to join our team. You will be the face of the resort for our German-speaking guests, ensuring a warm welcome, personalized service, and a memorable experience throughout their stay.

Duties & Responsibilities:

• Welcome and assist guests upon arrival, ensuring smooth check-in and check-out.

• Provide personalized service and support, particularly to German-speaking guests.

• Handle guest inquiries, requests, and complaints professionally and promptly.

• Coordinate with other departments to ensure guest satisfaction.

• Maintain up-to-date knowledge of hotel services, promotions, and local attractions.

• Assist in gathering guest feedback and ensure follow-up actions are taken.

• Build positive relationships with guests to encourage loyalty and return visits.

Qualifications:

• Fluent in German and English; knowledge of French is a plus.

• Minimum HSC or equivalent qualification in Hospitality or Tourism Management.

• Previous experience in a similar guest-facing role preferred.

• Excellent communication and interpersonal skills.

• Well-groomed, professional appearance and positive attitude.

• Ability to multitask and remain calm under pressure.

• Flexibility to work shifts, weekends, and public holidays.