Provides leadership, supervision and motivation to the Front Office team Fluent both in English and French, a third language would be an advantage

• Take part in training and implement accordingly

• Conduct and ensure that employees receive adequate and satisfactory on-the-job training

• Keep his superior informed about all unusual matters concerning any plans affecting his/her area

• Coordinate & supervise activities to ensure optimum care and assistance to guests

• Establish and maintain effective employee relations

• Ensure high level of quality services are delivered to guests at all times

• Handling and monitoring of guests complaints and the relevant follow up action required

• Ensure respective TMs are operating as per S&H regulations and policies

• Establish all quality procedures in collaboration with the quality manager and ensure the follow-up

• Strong familiarity with hotel management system such as MS Office tools, Micros, Win HMS..